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Call accounting software

Today Computer Telephony Integration (CTI) is one of the most important tools that increase business productivity. DCS Laboratory has developed a wide range of cost effective CTI solutions. One of them is PBX Call Tarifficator software family.

Many companies and organizations are using office switching systems (PBX, PABX) to control their telecommunications. Call bills are usually the largest part of all telecommunication expenses.

While International and long-distance calls costs are going down, the bills are still considerable. Call accounting can help you reduce these bills by motivating employees to make significantly less non-business calls.

Modern switching systems can provide useful information to help you manage these expenses. This function is typically called SMDR (Station Message Detail Recording) or CDR (Call Detail Recording). The system outputs call records in plain text via serial port (or Telnet network connection). Call record always include basic information about the call (extension number, trunk id, dialed number, call starting time and duration). Some systems can output extra information (account code, call type, Caller ID information for incoming calls, etc.).

To collect and process these vast amounts of information you would need a call accounting software package like PBX Call Tarifficator. It can work with any PBX system that provides SMDR/CDR output. Please contact your PBX installer to check if your system can do it.

PBX Call Tarifficator

Download DEMO from CNET PBX Call Tarifficator can capture SMDR information from the PBX system as soon as call is completed, analyze it, convert to database record format and store on hard disk. It requires a PC with available serial port (or LAN adapter), which is connected to PBX system. The software will calculate call cost depending on duration, destination and rate tables. Calls database would be available for browsing, reports printing, exporting, etc.

PBX Call Tarifficator helps to

• Track all outgoing and incoming calls to employees. Maintain archives for any time period.
• Allocate phone usage costs to employees and departments.
• Optimize PBX system configuration (determine if some outside lines are overloaded or underused).
• Control PBX system abuse. Check all information about suspicious calls.
• Print bills for the customers.
• Verify toll call bills from the phone company.
• Reduce non-business phone usage.

PBX Call Tarifficator

• Works with VoIP telephony (SIP, H.323, etc.) as long as PBX system supports it.
• Contains a built-in country/area codes database for more than 1200 destinations.
• Is ideally suited for hotels and call shops (postpaid call billing).
• Uses spreadsheet-like intuitive user interface.
• Is accessible from any PC in your LAN.
• Provides many statistics reports useful for call centers (average ringtime, calls per extension, unanswered calls, etc.).*1
• Operates as Windows service (ideal for server installations).*1
• Provides optional password protected access to different features and functions.*1
• Provides built-in editor which enables customer to translate user interface to almost any language (French, German, Spanish, etc.).*1

*1 PBX Call Tarifficator Pro

The software was first released in 1998 and is constantly developed.

See more detailed description of PBX Call Tarifficator family products

Please note that call costs calculation accuracy solely depends on SMDR information, provided by PBX system itself. If your system is connected via analogue trunk lines, the call is considered connected after user has dialed some predefined number of digits. PBX systems often cannot distinguish busy line. Such calls will be recorded as well. However, calculated call costs should always be greater than phone company bills.

3d2f.com web software directory has published a review of PBX Call Tarifficator Pro:
"The simplicity and power, laconism and usability are the main characteristics of the software. It's the real solution for the real PBX management." Read more...